Your 2024 Recap
2024 was, to put it lightly, a year of major change. The industry fundamentally shifted following the settlements of the commission lawsuits this past summer, affecting every part of real estate. However, instead of being stagnant or stubborn, CRMLS committed to adaptation, leading the way with settlement resources, new products, and partnerships.
The Big Rules & Policy Changes in August
After news of the settlements rippled throughout the industry, CRMLS created new rules and policies to ensure the highest level of transparency and accuracy in listing data.
- All Buyer Agent Commission (BAC) fields on Active Listings were removed from CRMLS Matrix, Flexmls, and Paragon
- New CRMLS Rules & Policies become effective (view a summary of the most significant changes)
- Warning messages added to listing input to help users understand that offers of compensation is no longer permitted
- Fines imposed on all listings that attempt to indicate forms of compensation
Concessions in Price and at Close
Concessions in Price (CiP) fields were introduced and quickly adopted by our user base. Concessions at Close are a new, mandatory set of fields to clarify how any concessions were used.
Our Many, Many Settlement Resources
The frequently updated NAR Settlement Resource page led the standard on education and information about what was changing when during a tumultuous time.
Thrive Broker Summit – Powered by CRMLS
In September, we hosted the first-ever Thrive Broker Summit, bringing our brokerage community together to explore new solutions, innovative products, and strategies to adapt and thrive in our evolving industry. See below for more news about Thrive 2025!
The All-New CRMLS.org
To improve our look and usability, our main website was revamped this year with a sleek new look and easier access to all the features you need. Our broker-specific resources page is optimized to keep you as up-to-date and informed as possible.
CRMLS Expands Coverage with BeachesMLS and Bright MLS Reciprocal Access
CRMLS reached reciprocal access agreements between southern Florida’s BeachesMLS and the Mid-Atlantic’s Bright MLS, so CRMLS Matrix users can easily access listing data for any clients looking to move cross-country.
A Whole Slate of New Products
- MLS Match: An agent network that offers trusted and validated referrals
- Xomio: The intuitive, multilingual website builder designed for real estate professionals
- Finding Homes: Voice-controlled listing searching for greater accessibility
- Rayse: The best way for an agent to display their value to their client by tracking every step of the real estate journey
- TheQwikFix: Turn property inspection reports into accurate repair quotes
Know the Trigger Words for Open Text Fields
As part of the new policies resulting from the NAR commissions settlement, there can be no insinuation of compensation in listing fields such as Public Remarks. Read our list of the most common keywords that will prompt a system warning.
How Do You Perceive the Value of CRMLS? – Short Survey
CRMLS embraces the need to adapt and evolve with the times, and your honest feedback is essential in ensuring we have clear insight on how you utilize our products and services, and understand your awareness of what the MLS offers. So, we’ve designed a survey to gauge your value perception of CRMLS.
CRMLS has always been dedicated to meeting the needs of its users. To better understand and support participating agents and brokers like yourself, we invite you to share your thoughts and experiences.
2025 Thrive Broker Summit Tickets Available!
Building on the incredible success of last September’s Thrive Broker Summit, we’re thrilled to announce the 2025 dates! Mark your calendar for June 8-9 at the stunning oceanside PasĂ©a Hotel in Huntington Beach, where the industry’s top minds will come together once again. Register by purchasing your ticket at ThriveBrokerSummit.com today!
Rayse – Helping Brokers Combat Commission Pressure – Special Offer
In one of the most volatile moments in real estate history, Rayse emerges as your Brokerage’s steadfast partner. Arming your agents with the tools to showcase their true value, Rayse empowers them to defy commission pressures, proving their worth with every action. Not only will you attract and retain the industry’s finest, but you’ll cultivate a culture of excellence that sets your brokerage apart.
Through the rest of the year, Rayse is running an exclusive promotion for CRMLS Brokers that offers a 50% credit on the set-up fee. Rayse’s pricing is structured so that they only get paid when the Broker and agent do. There’s no “per agent, per month” fees and no minimums. You can see pricing based on Brokerage size below and get more information at Rayse.com/CRMLS.
Sneak Peak Webinar: REimagineHome AI Listing Photo Enhancement Tool
CRMLS is eagerly anticipating the 2025 launch of REimagineHome AI, the new core product offering AI enhancements for your images. To see what new tools you’ll soon enjoy, join a special preview webinar for all brokers on Wednesday, January 8, 2025 @ 9:00 AM PT.
Be among the first to see how REimagineHome AI can provide specific value to you and your clients and get a sneak peek at the powerful AI-powered staging, decluttering, and redesigning functions that can turn any listing photo into a customized, fully designed space.
CRMLS Brokers Preview: REimagineHome AI
Wednesday, January 8 @ 9:00 AM PT
MLS Stats
Compliance
Broker Compliance Helpline
You can contact the Broker Compliance Helpline in three simple steps:
- Make sure your MLS ID is ready (note that only active Brokers, Office Managers, and Personal/Office Assistants connected to a Broker or Office Manager can use the Helpline). To learn if your ID has the correct MLS user class, please email brokers@crmls.org.
- Call 909-859-2043.
- Press 3 to speak directly to a Compliance Analyst for assistance.
You can reach us Monday – Friday from 8:30 AM – 4:00 PM PT. Please do NOT share this phone number with agents.
If you have questions regarding your user class or Personal Assistant/Office Assistant accounts, please email us at brokers@crmls.org.
Reminder – Multiple Citations Result in Required Mandatory Hearings
As we quickly approach 2025, please let this be a reminder that every January 1 the number of citations issued from the previous calendar year resets to zero.
As ever, to avoid receiving a citation, you must stay in compliance by adhering to the CRMLS Rules & Policies.
Keep in mind that, per CRMLS Rule 14.3.1, if any violations result in a fourth (or further) citation in any calendar year, both the violator and the violator’s Office Manager or Designated Broker, if applicable, shall appear before a Professional Standards hearing panel. For a full definition of this rule, please click here.
To review the Compliance Top Violations and ways to stay in compliance, please visit our Top MLS Rules Violations and How to Avoid Them by clicking here.
CRMLS Compliance Department is available via live chat, Monday through Friday, from 8:30 AM to 4:00 PM to answer your questions regarding how to stay in compliance in the MLS. Contact us here via live chat.
Register for Our Compliance Quarterly General Sessions Top Violations Overview
Mark your calendar! We are pleased to announce the first Compliance Quarterly General Session. This is both a great resource for newer agents and a helpful refresher for seasoned agents and brokers alike. Join us as we discuss the most common violations and provide tips on how to avoid them and their associated fines. Please spread the word and share the registration link below!
CRMLS Compliance Quarterly General Session Top Violations Overview
Tuesday, January 21, 2025 @ 10:00 AM PT
Question of the Month
“You have a scheduled showing but will be unable to attend due to a conflict. Which of the following is a permissible option in this situation?”
a) Give your client your electronic key and tell them they can view the property on their own
b) Demand that the listing agent go to the property and conduct the showing
c) Go to the property and open the door for the client, tell them they can go in and look at the property, and then leave for your other appointment
d) None of the above
Answer: D
Rule 13.1 states that “Keys may not be used under any circumstances by anyone other than the key holder, including, but not limited to, lending, borrowing or sharing keys with others.” This means you cannot let your client use your key. Furthermore, Rule 9.9 states that a broker or agent “must be physically present on the property at all times when providing access to a listed property unless the Seller has consented otherwise”. Unless the seller gives you permission, you must be present with your client at the property to let them in and stay as long as they are there.
Additional resources are available here:
Enhancements & Products
NeighborhoodIntel by Local Logic
Location insights are incredibly valuable for your day-to-day business. If you’ve ever used Local Logic, you know how useful it can be to help clients make decisions that are informed by detailed data offering a complete picture of a property.
Now, Local Logic has taken things a step further. With the all-new NeighborhoodIntel, users can generate unique reports for any property or address that can be personally branded and shared with clients. As of November 14, CRMLS users can start generating unlimited NeighborhoodIntel reports for only $20 a month.
Matrix
Paragon
Did You Know?
Have an idea or suggestion for an improvement at CRMLS? There is a structured process for initiating change that all CRMLS users can take part in. This Process for Requesting Changes runs your ideas up the chain of command and is the best way to introduce new adjustments, additions, and improvements to CRMLS systems.
