CRMLS Broker Report: April 2020


April 2020 CEO Update

Thank you for viewing our April 2020 Broker Report. This information is available for you to share with your agents and office staff.

The situation with COVID-19/Coronavirus viral outbreak continues to evolve rapidly. Stay informed by visiting our webpage: CRMLS COVID-19 Resources. We are currently working to create resources for you and your agents on any modifications to how you do business. Please make sure to look out for emails from CRMLS and your local association as they become available.

Clear Cooperation Policy

Clear Cooperation Policy webpage now available

We now have a webpage available to address the Top Clear Cooperation Policy Questions that the CRMLS leadership team has received. Please feel free to use this page as a reference and share it with agents.

Virtual brokerage one-to-one sessions now available 

All CRMLS brokerage presentations have gone virtual. Submit your request to schedule a CRMLS presentation at your next office meeting virtually. Visit our Broker Resources page and click on “Office Meeting Request” to submit a request form. 

Update to CRMLS Policies (Matrix and Flex) Effective May 1 

Effective May 1, 2020, the CRMLS Rules and Regulations and CRMLS Citation Policy will be updated and published on the CRMLS website. CRMLS Policies Update Summary effective 5/1/2020.

Virtual Open Houses now available in CRMLS systems

CRMLS is restricting Open House features

In light of Governor Newsom’s Executive Order and C.A.R.’s recommendations, CRMLS has removed traditional open house options from all CRMLS systems and added virtual open house options. Click below for guides to virtual open houses in your system. 

Click here to view our guide on Virtual Open Houses.

ShowingTime has added Virtual Showing options 

Select Virtual Showing in ShowingTime to schedule

ShowingTime, available to CRMLS users at no additional cost, has made it easy to conduct showings virtually with its latest update. Simply select “Virtual Showing” as the appointment type when verifying appointment details: 

The showing agent may also add a note for the listing agent indicating which video conferencing solution they’d like to use for the showing.
Listing agents may also set their preferred appointment type to Virtual Showing.

For a full walkthrough of the Virtual Showing feature, visit our Knowledgebase article.

Attend Virtual Open Houses with your mobile device

The CRMLS app, designed specifically for CRMLS users, has added a Virtual Open House feature. Keep your business moving during this uncertain time by hosting or attending open houses from your mobile device. Data on virtual open houses comes directly from CRMLS Matrix. 

Here’s what the virtual open house feature looks like in the CRMLS app: 

Simply tap on the link at the time of the virtual open house to open the listing agent’s platform of choice (e.g. Google Hangouts, Zoom, Facebook Live, etc.). Please note that tapping on the virtual open house link at a time when it is not live will not allow you to access it.

To search for virtual open houses, simply filter your search with the new Virtual Open House filter on the search tab:

Virtual open houses are also available in the agent-branded consumer version of the CRMLS app. Let your clients know about upcoming virtual open houses – they can access links in their version of the app as well. Here’s what it looks like for consumers:

The CRMLS app is available as a free download in iOS and Android for CRMLS users. Click here to learn more about the CRMLS app.

Paragon Enhancements now live 

Enhancements to San Diego Paragon are here! Changes include Live Stream Tours & Open Houses, the ability to search sent messages to contacts, new price displays in Collab Center, and more. Read our Knowledgebase article for a full list of updates. Here are three of the most impactful changes:

Live Stream Tours & Open Houses

New enhancements give agents MLS options to help consumers and homeowners practice social distancing. 

Contacts: Search the ‘To’ field in Sent Messages

In Contacts > Sent Messages and within the contact’s information under Message History, you can now use the Search field to search either the “Subject Line” or the “To” field, for messages sent to a specific contact.

Collab Center: Agent email notifications will display either Sold & List Price or Current & Previous List Price

Depending on a listing’s status, Collab Center agent email notifications will display either the Sold & List Price or the Current & Previous List Price.

A full list of changes is available on the CRMLS Knowledgebase. Click here to see the updates.

Hurldr now available in the CRMLS Marketplace

Hurdlr is an app that helps real estate professionals automatically track business mileage, expenses, income, and self-employment taxes in a single, streamlined interface. Learn more on our Marketplace page.

Focus Group Luncheon

At CRMLS, your opinion matters tremendously. We need the feedback of industry experts like yourself to help us vet potential new products and review the current lineups to ensure we are offering the best quality MLS technology experience to CRMLS users.

If you or someone you know would like to be part of the CRMLS Focus Group interest list, please email You may be chosen to attend the next Focus Group Luncheon, scheduled for Tuesday May 12, 2020. Participants will attend via webinar. This meeting will include important discussions, product demonstrations, and more.

Make your voice heard! We look forward to hearing from you.

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