CRMLS Rapattoni Broker Report | February 2022 Edition

Welcome to the February 2022 Broker Report. CRMLS is broker-driven. We work to keep our brokers as informed and up-to-speed as possible. This information is available for you to share with your agents and office staff.

An update from our CEO 

In light of recent news that a court has held Zillow liable for an estimated $2,000,000 in copyright infringement damages, we want to emphasize to you and your agents that the brokerage community should carefully review all photo and other media licensing agreements.

Brokers must not place media subject to inadequate license agreements into the MLS. Inadequate license agreements include those that contain any limitations on the use of media after marketing of the property stops or any limitation on the ability to sub-license the media.

If you have any doubt about the scope or limitations in a license a photographer provides, CRMLS recommends having a knowledgeable attorney with a full understanding of the CRMLS Rules review the license. Brokers may also choose to use only photographers that appear on the CRMLS Photographer List, as all of them have agreed to provide the MLS-required license. We provide this list on our website and update it frequently:

CRMLS has always taken copyright infringement seriously. As I said in this video on the topic from 2018, even a single infringement can exponentially impose liability on everyone in the MLS.

The CRMLS Knowledgebase contains more detailed information about using professional photographs. You and your agents are welcome to contact Compliance with questions during live chat hours, Monday-Friday 8:30 AM – 4:00 PM, at

Friendly Reminder

Hello, CRMLS Brokers. Here’s a friendly reminder!
Brokers can jump ahead of the wait time for MLS assistance by calling our Broker Support Line at 909-859-2043.
Please note, you must identify yourself by your broker or broker/office assistant MLS ID, as not all user classes have access to this service. For a list of MLS user classes that can access the Broker Helpline, see the last column of our User Classes document.

Compliance Corner

Member Experience Tip of the Month

Use your hot sheet as a daily tool to help you never miss a beat with daily market changes in the communities you serve. Start today and learn how to create hot sheets in Rapattoni.

The Member Experience Department’s role is to be the liaison for our membership and identify our members’ experiences. Once we identify what we’re doing well and what we need to improve, our obligation is to create an action plan that improves our CRMLS Systems and products. If you or your agents have a suggestion, complaint, or any feedback, please share with

Access your AOR dashboard today!

The hub for all CRMLS products and services – available to you at no additional cost. You will need to access this dashboard to exclude listings from the MLS through our Registered Listings service. The CRMLS Dashboard collects all the new products & services from CRMLS into one simple, easy-to-use interface.

Glendale AOR

Your MLS upgrades to CRMLS Matrix in April 2022. While the full system isn’t here yet, you can get a head start by setting up your login info now in the CRMLS Dashboard.

Here’s what the CRMLS Dashboard looks like:

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To access the Dashboard, you need a username and password. Here’s how to get started:

  1. Visit our website,, and click on the “MLS Dashboard Login” button.
  2. If you have used the CRMLS Dashboard before, enter the same username and password you’ve been using.
    1. You’ll go straight to the CRMLS Dashboard from there. Learn more about the benefits of having a Dashboard below!
  3. If you have not used the CRMLS Dashboard before, scroll down and click on “Forgot Password.”
    1. On the “Forgot Password” screen, enter your Rapattoni username. 
    2. Follow the prompts to reset your password and create a new one.
  4. For security purposes, as of now, the CRMLS Dashboard does not save your username or password. We know this is a workflow change for you! Be sure to save your MLS username and password in a safe place that only you can access.

Enhancement & Product Corner

Registered Listings

The Registered Listings service has arrived in your Listing Toolbox! Now, when your sellers direct you to keep a listing out of the MLS, you can use the Registered Listing service in your Listing Toolbox to enter and manage these excluded listings.

Registered Listing service in your Listing Toolbox

Registered Listings

Watch our video for a quick overview of the new service:


Check out the CRMLS Knowledgebase for additional resources available anytime. You can find out more about the Registered status in our FAQ, and a step-by-step guide on the new process for entering and editing Registered listings in Rapattoni.

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