There you are, getting some good work done, minding your business, when suddenly- DING! You get a message alert reading “CRMLS Citation Notice.” Sigh. You’ve been in the industry for years and you’ve never had a problem until today. What is compliance even there for? What do they even do?
In this blog post — the first of a short series diving into all things Compliance — let’s take a look at who, exactly, the Compliance team is and how they help give CRMLS users the best MLS experience they can.
While receiving violation notices can be disheartening, the CRMLS Compliance team is working diligently to ensure the highest quality of listing data for the benefit of you and your clients. The Compliance team is comprised of twenty-five individuals who take extreme pride in upholding the integrity of MLS data so that you can be confident about the data you use in your business. But the CRMLS Compliance team does much more than just correct listings, process violations, and issue fines. CRMLS Compliance
provides various important services to CRMLS users from support to quality assurance and is committed to helping agents and brokers understand the MLS rules so that our users can avoid fines whenever possible.
The primary goal of the compliance team is to provide our users the cleanest and most accurate MLS information available and to ensure a level playing field, which is why we enact and enforce the CRMLS Rules and Citation Policy. Our Rules essentially mirror the National Association of REALTORS’ Model MLS Rules, with additional guidance from the California Association of REALTORS’ Model Rules. Ongoing editing and oversight of our Rules and Policies is handled by the CRMLS Rules Committee and our Board of Directors to ensure we’re all on the same page and we can all agree on how the Rules should be applied.
Rules Committee? Board of Directors? Who are these people and why are they involved with all these rules? You may be thinking this Rules Committee or Board of Directors are some secretive MLS staff group looking to create more fines for more agents. That's not the case at all. In fact, these governing bodies are comprised of practicing agents and brokers who know and understand the real estate business, all of whom have volunteered their time and experience to make your MLS the best it can be. The CRMLS Rules
Committee is responsible for hearing from our stakeholder Associations and Board of REALTORS community and the agents and brokers they represent to enact needed changes to the rules and policies so we may continue offering the most reliable data. After the Rules Committee discusses needed changes and requests from their member agents, recommendations are presented to the Board of Directors for final review and approval. It’s the job of CRMLS to keep things in order following the guidance of our brokerage and agent community. You can see who is currently serving on the Rules Committee here and the Board of Directors here.
At CRMLS, we welcome feedback and communication when it comes to our Rules and Policies. We encourage real estate professionals to discuss with their Association or Board of REALTORS’ MLS Committee or their Rules Committee representative any recommendations, concerns, or suggestions that they would like to put forth to the Rules Committee. With your feedback the CRMLS Compliance team will better be able to provide you with excellent service, support, and — most of all — an MLS with clean and reliable listing information.
While that’s all well and good, you’re probably still thinking “Yeah, but at the end of the day Compliance is still just out for my money.” Well, that’s far from the case. Stay tuned for our next blog post, where we get into some of the most common misconceptions about Compliance. We hope it will not only elaborate on the duties of Compliance but show how our dedicated team is working for the betterment of the MLS and all its users.